Retriever Privacy Policy

Last Updated: January 1, 2020

LoKnow ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.


We collect information from three sources; our website, ads we serve, user profiles.


We use your Personal Information for providing and improving the Site and for advertising. By using the Site, you agree to the collection and use of information in accordance with this policy. This information is collected through cookies.


Retriever does not collect or store any Personally Identifiable Information (PII) for the purpose of advertising. The only Personal Information stored is anonymized. Personal Information collected includes impressions, clicks, IP address, location, device ID, time of day, device type, browser type, and operating system type.


When a user sets up an account with Retriever we collect certain Order Information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.


Personalized ads and communication can be opted-out via This requires storing the users IP address, cookie or email address.


Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.


Website Personal Information is used for site improvements and advertising.

Ad Personal Information is used for personalizing and increasing ad relevance. It is also used in generating anonymized reports on ad campaign performance for internal use.

Profile Personal Information is used to administer our business, personalize the website, send communications (such as newsletters or updates), record your details for operational support and contact purposes, deal with enquiries and complaints made by or about you relating to our website. We use the Order Information that we collect generally to fulfill any orders placed through LoKnow (including processing your payment information and providing you with invoices and/or order confirmation). Additionally, we use this Order Information to screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We may disclose your personal information to third parties in accordance with this Privacy Policy and applicable legislation and regulations. We will not disclose your personal information to third parties for their marketing purposes without your explicit consent. We may share your personal information with:

Companies of the LoKnow group to provide joint content and services (such as registration and customer support), to prevent, detect and investigate possible illegal activities, violations of our policy, fraud and/or data security breaches, and to support decision making on products, websites, applications, services, tools and communication. The LoKnow companies will only use this information to send you marketing messages when you yourself have requested their services, and they will use your personal information in accordance with their respective privacy policy.

Service providers with whom we have entered into an agreement to help us provide our Services on the website, such as financial service providers, marketing agencies and technical support. In such cases, the personal information shall remain under the control of LoKnow.

Certain third parties (such as intellectual property rights holders, supervisory authorities, tax authorities, police and other regulatory authorities) if we are required to do so by law, or in accordance with our Privacy Policy. We may share your personal information: to comply with legal obligations or a court order; or if this is necessary for the prevention, detection or prosecution of criminal offenses, such as fraud, deceit or prosecution, or if it is necessary to maintain our policies or to protect the rights and freedoms of others.

Other third parties to whom you have given consent to share your information via LoKnow, e.g. in the framework of a cooperation.

Companies that we intend to merge with in the context of a re-organisation or that acquire us.

An intellectual property owner if the owner of an intellectual property right or an intermediary in good faith believes that an advertisement violates the rights of the owner. Before personal information is provided, the IP owner will enter into an agreement that, inter alia, stipulates that information is only provided on the strict condition that it may only be used in the context of legal proceedings and/or obtaining legal advice and/or to answer questions from the relevant advertiser Without limitation to the foregoing, we shall moreover - in our efforts to respect your privacy and to keep the website free of malicious persons or parties – not disclose your personal information to third parties without a court order or formal request from the government in accordance with applicable law, unless we believe in good faith that such disclosure is necessary to prevent impending injury or financial damages or to report alleged illegal activities.


When you place an order through LoKnow, we will maintain your Order Information for our records unless and until you ask us to delete this information. Website and ad Personal Information will be saved for a maximum of 540 days.


LoKnow is not intended for individuals under the age of 18.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

you can Opt-Out here!


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

201-11041 105 Ave NW, Edmonton, AB, T5H 3Y1, Canada